Terms — Papiloom

Terms and conditions — Papiloom 1. Who we are Papiloom is an online shop operated by Michael Martin Belber, trading as Wexio (Belgium), Avenue des Faons 1, 1180 Uccle, Belgium. Enterprise and VAT number: BE1005988879 (1005.988.879). Email: support@wexio.be. Phone: +32 451 08 50 33. 2. Scope These terms apply to every order placed in the Papiloom shop by consumers. By placing an order you accept them. Nothing in these terms limits the rights you have under mandatory consumer law. 3. Products and prices We describe our products as accurately as possible; photos may differ slightly in colour. All prices are in euro and include VAT. Shipping to Belgium, the Netherlands and France is free. You will not be asked to pay anything extra on delivery: if a carrier ever asks you for import charges on one of our parcels, contact us and we will reimburse them. 4. Your order Choose your products, enter your delivery details and pay through our payment provider. The contract is concluded once your payment is confirmed; you then see your order number and status on our confirmation page. If a product turns out to be unavailable after your order, we tell you and refund you in full without delay. 5. Payment Payments are processed securely by Mollie B.V. You can use the payment methods shown at checkout. We never receive your full card details. 6. Delivery Orders are prepared by our fulfilment partner and shipped with tracking. The estimated delivery time is shown with every product and in the checkout (currently 4–18 days). If we cannot deliver within 30 days, you may cancel your order and we refund you in full. The risk of loss passes to you when the parcel is delivered to you. 7. Right of withdrawal You may withdraw from your purchase within 14 days of receiving it, without giving a reason. Our returns policy explains how. 8. Legal guarantee All products come with the two-year legal guarantee of conformity. Please tell us within two months of noticing a defect; we will repair or replace the product or refund you, free of charge. 9. Liability We are liable for damage caused by our fault or by a defective product within the limits of the law. We are not liable for improper use or for normal wear. 10. Questions, complaints and disputes Write to support@wexio.be; we answer within two working days. If we cannot solve your complaint together, you can contact the Belgian Consumer Mediation Service (www.mediationconsommateur.be / www.consumentenombudsdienst.be). Belgian law applies, without depriving you of the protection of mandatory rules of the country where you live. Disputes go to the competent courts of Brussels or of your place of residence. 11. Changes We may update these terms. The version published at the time of your order applies to that order.